FinTrack Support

Frequently Asked Questions

How accurate are the currency rates in the app?

FinTrack uses reliable financial data providers to ensure high accuracy of exchange rates. Free users receive updates every hour, while premium subscribers get real-time updates every minute.

How do I set up price alerts?

To set up a price alert:

Open the currency detail page
Tap the bell icon in the top right corner
Select whether you want to be alerted when the price goes above or below a certain value
Enter your target price
Tap "Create Alert"

Note: Premium subscription is required for unlimited price alerts.

How do I restore my premium subscription?

If you've previously purchased a premium subscription and need to restore it:

Go to the Profile tab
Tap on "Premium"
Tap "Restore Purchases" at the bottom of the screen
Confirm with your Apple ID if prompted

Your premium features should be restored if you have an active subscription.

How do I change the app language?

FinTrack supports multiple languages. To change the language:

Go to the Settings tab
Tap on "Language"
Select your preferred language from the list

The app will immediately switch to your selected language.

Can I use the app offline?

FinTrack requires an internet connection to fetch the latest exchange rates. However, previously loaded rates will be cached and available for viewing offline, though they won't be updated until you're back online.

Premium Features

FinTrack Premium includes:

Real-time currency updates (every minute)
Unlimited price alerts
Advanced market analysis
Ad-free experience
Priority customer support

Upgrade to Premium in the app for the best currency tracking experience!

Subscription Information

FinTrack offers a monthly subscription plan:

Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period
Your account will be charged for renewal within 24 hours prior to the end of the current period
You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase
No refunds will be granted for the unused portion of the term if you cancel during an active subscription period

Troubleshooting

App Crashes or Freezes

Make sure your app is updated to the latest version
Restart the app
Restart your device
If problems persist, please contact our support team

Notifications Not Working

Check if notifications are enabled in your device settings
Verify that you have an active internet connection
Make sure your price alerts are set up correctly
For premium features, confirm your subscription is active

Payment Issues

If you're experiencing issues with payments or subscriptions:

Verify your payment method is valid and has sufficient funds
Check your Apple ID payment information in Settings
Try restoring purchases
If problems persist, contact Apple Support or our support team

FinTrack Support Center

Need Help? Contact Our Support Team